Warranty
We thanks you for your trust

Herma Stone has a high standard in quality control, with the variety in products, in line with the market trends and needs The differences between the finishes can be seen in the textures and reflections on the surface. The Satin finish is completely matte whereas the Silk finish is silkier to touch and features a faint shine. The Riverwashed finish features a texture with relief and is more rugged to touch. Finally, the Polished finish stands out because of its high degree of shine and perfectly linear reflection which accurately replicates the finish expected of the most exquisite natural stones and exclusive marble to provide depth, realism, and sophistication to the designs for which it is used.

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We value our customer are our most valuable asset, therefore, we consider the after sales service as important to provide best customer experience. With all of the finishes, we offer our customers a high-quality product manufactured under environmentally friendly conditions and using manufacturing techniques that foster the reliability and prestige of countertops made with Herma Stone. And we make out personalized service channels available to them through email so they may tell us of their needs and suggestions to help us with our commitment to ongoing improvement.

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The security offered by our quality management and excellent production processes allows us to guarantee the quality of the Herma Stone surfaces under the conditions described in this warranty.

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Exclusions from the Limited 10-Year Warranty

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1. Damages caused by abuse or inadequate use of the counter tops which include but are not limited to those caused by improper use or accidents, exposure of the counter top to abnormal physical conditions (strong impacts, for example), chemical agents (such as bleach or chlorine in the case of the Polished finish, and hydrofluoric acid, among others), corrosion, structural movements or natural disasters

2. Countertops which have been moved from the original site of installation. The behavior and appearance of unions or seams, adhesives, putties and/or other accessory materials.

3. Damaged caused by household appliances that have been installed, used or maintained improperly.

4. Imperfections that have been caused by natural wear due to daily use such as stains, scratches, water stains and burns. Using a cutting board to cut, trivets for hot containers with a rubber base to move hot objects directly from a heat source to the counter top is highly recommended.

5. Herma Stone are produced with natural materials. As a result, variations in colour, shine, tone and product design are inherent and unique characteristics of the surfaces and not covered by the Limited 25-Year Warranty for 10 years for countertops sold.

6. Opinions based on personal preferences in the sense of a customer deciding whether or not they like the colour, general appearance or other aesthetic opinions after the product is manufactured or installed.

7. Supplementary repairs including but not limited to modifications that affect the electrical wiring, flooring, tiling or wall surfaces, splash protectors, furniture or cabinets, transport expenses and modifications to plumbing needed to repair the counter tops made with Herma Sintered Stone.

8. The use of Sintered Stone for commercial applications including but not limited to installation in shops, offices and other commercial establishments.

9. Countertops with a surface finish that was applied at the factory which have been altered in any way.

10. Defects that were visible at the time of production or installation of the countertops.

11. The costs of transport, production, assembly and/or dismantling to repair or re-install a countertop.

12. Additional repairs or modifications required for re-installation (plumbing, electricity, construction work, etc.).

13. Repairs made without prior verification by us.

14. Particularly for the Polished finish, any stains caused by direct contact with bleach, chlorine or other chemical agents with a pH above 
     

11 or scratches due to use of rough sponges or steel wool to clean the counter top or any other improper use of abrasive products against the cleaning steps specified in the Maintenance Page